Content Complaints & Take-Down Policy

How Nastia Works

Nastia is a closed, private service. Each user creates a private AI companion for their own personal use. There is no public feed, no public profiles, no public galleries, and no sharing of content between users, so users do not encounter content created by others. Images and videos are generated by AI from text prompts, and users cannot upload images or videos. Everything a user generates stays private in their own account.

Even so, we maintain this policy so that anyone can report content they believe is unlawful or violates our rules, and so that any person can ask us to act in relation to their identity or rights.

What You Can Report

Anyone, including users, members of the public, rights holders, and law enforcement, may submit a report. We act on reports concerning, among other things:

• Child sexual abuse material (CSAM) or any content that sexualizes minors. We have zero tolerance for this content.
• Non-consensual intimate imagery (NCII), including so-called "revenge porn" and AI-generated or digitally altered intimate images of a real person (deepfakes).
• Use of a real person's likeness or identity without their consent, including content intended to depict or impersonate a real, identifiable individual.
• Intellectual property infringement, such as content that infringes a copyright or trademark you hold.
• Any other content you believe is illegal or violates our Terms of Service.

How to Submit a Report

Send your report by email to [email protected]. To help us act quickly, please include:

• A description of the content and why you are reporting it.
• Any details that help us locate it (for example, the account email, a description of the companion, or screenshots).
• Your relationship to the content or the basis for your request (for example, that you are the person depicted, or the rights holder).
• Your contact details so we can follow up.

You can also reach us through our Help Center.

Intimate Images and Deepfakes: Removal Within 48 Hours

If an intimate image or video of you (including an AI-generated or altered one) is on Nastia without your consent, you or someone authorized to act for you can ask us to remove it. Email [email protected] with the subject "Intimate image removal request" and include:

• Information that identifies the content and helps us locate it.
• A short statement that you believe in good faith the content was created or shared without your consent.
• Your contact details.
• Your full name, which serves as your signature.

We remove qualifying content as soon as possible and in any case within 48 hours of receiving a valid request, together with any identical copies stored on Nastia. Because users cannot upload images or videos and nothing is shared between accounts, generated content exists only in the account that created it and cannot be copied to or re-posted in other accounts on Nastia.

How We Respond

• We acknowledge reports within 24 hours of receipt.
• Valid requests to remove intimate images or deepfakes are completed within 48 hours, as described above.
• We review and resolve reports concerning content that may be illegal or that may violate card scheme standards within five (5) business days; illegal content is removed immediately upon identification.
• Where a report is substantiated, we remove or disable the content and take appropriate action against the responsible account, up to and including termination.
• We keep the reporter informed of the outcome where it is appropriate and lawful to do so.

Child Safety: Zero Tolerance

Content that sexualizes minors is strictly prohibited. We operate automated safeguards, backed by review of flagged content, designed to prevent such content from being generated in the first place. If such content is identified or reported, we remove it immediately, terminate the responsible account, preserve relevant records, and report it to the appropriate authorities as required by law. As a France-based company, our CSAM reporting obligations run to the French National Police, including through the PHAROS platform.

Proactive Moderation

We do not rely on complaints alone. Nastia operates automated moderation designed to detect and block prohibited content at the point of generation, and flagged content is reviewed by our team, independent of any report.