Digital Fulfillment & Refund Policy

1. Description of Services

Nastia.ai is a digital platform providing AI-based companion services through chat, voice, and image generation. Users can purchase:

• Subscription-based access (monthly or yearly)
• One-time token packages to unlock premium features
• Customizable experiences through digital interactions

2. Fulfillment Process

• Upon successful payment, access is granted immediately to the user's account
• Tokens are credited to the user's balance in real-time
• Subscription benefits are activated automatically on the user's profile

3. Confirmation

• A confirmation message is displayed on-screen immediately after purchase
• A receipt email is sent to the user confirming the transaction and items purchased
• Users can access their billing and usage history via the account dashboard

4. Refunds & Disputes

• As the product is digital and immediately consumable, we operate a no-refund policy, unless required by law or in cases of technical error
• Users are encouraged to contact our support team through the Help Center in case of billing issues

5. Fraud & Abuse Prevention

• We monitor behavior to prevent abuse of the platform (e.g., excessive chargebacks or account sharing)
• Suspicious activity may result in account suspension pending review

6. Delivery Timeline

All services are delivered instantly upon payment. No shipping or physical handling required.

Additional Information

Payment Processing

We use secure payment processors to handle all transactions. Your payment information is never stored on our servers.

Service Availability

Our digital services are available 24/7. In the rare event of system maintenance, users will be notified in advance through the application.

Account Access

Users maintain full access to their purchased content and tokens as long as their account remains in good standing. Account termination due to violations of our Terms of Service may result in loss of access.