search

xmark-largeMembership cancellation

Cancel your membership.

We're sorry to see you considering cancellation. If you’re thinking about cancelling a plan because you’re running into any issues while using Nastia, please contact our support teamenvelope. We take all feedback and suggestions seriously and are constantly working to enhance your experience.

circle-check

In short, you can super easily cancel your membership by going to the membership management pagearrow-up-right.

circle-exclamation

If you've lost access to your Nastia account, please email cancel@nastia.ai and include:

  • Last 4 digits of your payment card

  • Cardholder name

  • Most recent charge amount

  • Date of your last payment

  • Email address associated with your subscription

We'll need all of this information to verify your identity and help you.

  1. Open the menu

    • Tap the left arrow icon (←) in the top left corner of your chat

Mobile chat interface showing the left arrow icon in the top left corner highlighted with a red arrow pointing to it. The icon leads to the main menu.

  1. Navigate to the membership page

    Mobile menu screen displaying various options including the Membership button at the bottom right highlighted with a red arrow indicating where to tap.

  2. Manage your subscription

    • You'll see a card displaying your active membership

    • Tap the Manage button

    Mobile membership page showing an active membership card with details like plan name, status and a manage button. The Manage has a red arrow pointing to it.

  3. Cancel membership

    • In the management modal, scroll down to find the Danger Zone section

    Mobile membership management screen showing membership details with a few options. The Danger Zone button has a red arrow pointing to it.

    • Confirm by taping a second button labelled Cancel membership

    Mobile membership management screen showing membership details with a few options. The Cancel membership button has a red arrow pointing to it.
circle-info

hashtag
Information

  • Once you cancel, you will not be charged again

  • Your membership benefits will remain active until the end of your current billing period

  • You can always resubscribe if you change your mind

hashtag
Change your mind?

After cancelling and before the end of your current billing period, you have the option to renew your plan! Just click the Renew button shown on the membership page and your membership will once again renew automatically.

Mobile membership page showing an cancelled membership card with details like plan name, status and a Renew button. The Renew has a red arrow pointing to it.

hashtag
Before you go...

We're constantly improving Nastia based on your feedback. If there's something specific that's not meeting your expectations, please let us know:

  • Missing features you'd like to see?

  • Technical issues you're experiencing?

  • Suggestions for improvement?

Tell us how to improve before cancellingenvelope - Your input helps us build a better experience for everyone.

PreviousAccount DeletionNextDelete a companion

Last updated

Was this helpful?